Terms & Conditions
Deposit and Payment
A deposit of S$300 per person is required upon booking. However the deposit amount does not constitute the confirmation of the tour. Balance payment is required 30 days prior departure. If for any reason your balance payment is not received by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges. Booking made within 21 days of departure / 30 days during festive seasons, will only be accepted if full payment is received at time of reservation.
If cancellation notice is received by the company 30 days prior to departure, an administrative fee of S$300 per person will be levied. If your notice of cancellation is received less than 30 days prior to departure, the following charges will apply:
a) Between 15 and 29 days prior to departure -50%
b) Between 8 and 14 days prior to departure -75%
c) Less than 7 days prior to departure -100%
The above are general conditions only and are applicable to most products, however specific conditions and penalties, whether stated in the brochure or not, do apply to some products and will override these general conditions.
A charge of S$50 per booking will be levied for each amendment to a confirmed booking. An administration fee of S$75 per person will be charged for each amendment after documents have been issued. This is in addition to any amendment fee that may be imposed by the service suppliers.
Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fares but not utilised by the tour member.
We strongly recommend that at time of booking, you purchase a travel insurance which covers any unforeseen circumstances e.g. cancellation charges, medical expenses, etc.
Changes in price and itinerary
Prices shown are those current at the time of publication of brochure and/or Holiday Cost which form part of the brochure. It is therefore subject to change with or without prior notice due to increase airfares, other transport cost, hotel rates, exchange rates, government taxes, etc. The Company reserves the right to increase prices accordingly without prior notice. In the event of currency movement the Company also reserves the right to change a currency supplement. If we are forced to change your booking or part of it for reasons beyond our control, for instance if an airline changes its timetable or if hotelier overbooks the hotel accommodation, we reserve the right to vary your itinerary and will give you, or cause to be given to you, notice thereof, including any consequent change in price.
Health and Immigration
Each person shall be responsible for obtaining the appropriate visa and carry a valid passport at all times. Kindly note that passport and visa requirements are not our responsibility and we are not liable for any loss or expense due to a passenger’s failure to comply with the above.
Complaints and Claims
Any complaints or claims are to be made in writing within 14 days from the date of return. No responsibility is accepted in respect to complaints and claims made after 14 days of return.
The Company and its general sales agents or agents act only as agents for the transportation companies, hotel contractors and other principals and all tickets, vouchers and documents are issued subject to those terms and contract under which such transportation and other services are provided. They assume no responsibility for injury, damage, accident, loss, delay or irregularities that may cause to person or property and all bookings are subject to the usual conditions of local ground operators. The right is reserved to alter or modify itineraries and hotel accommodation in any way necessary in the interest of our members, or due to circumstances over which event, no liabilities whatsoever in respect of such cancellations or withdrawals shall fall upon the operators, save only there shall be refund to the clients the monies paid by him in respect of the booking so cancelled or withdrawn. The transportation companies of firms shall exempt from all liability in respect of any detention, loss damage, sickness or injury, by whomsoever caused and whatever kind occurring of or to the passenger at any time when passenger is not on-board a carrier or conveyance used operated by the transportation companies of firms concerned shall constitute the sole contract between the transportation companies or firms and the purchase of these tour and/or passengers. All tickets coupons and orders are furnished and issued to all respects to those conditions under which the means of transportation or other services provided thereby offered or supplied by owners, operators, public carriers, managing agent or agents.